Privacy Policy

1. Introduction

BrandPassPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital pass management platform.

By using BrandPassPro, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, organization name, phone number
• Pass Recipient Information: Names, email addresses, phone numbers of pass recipients
• Payment Information: Processed securely through our payment providers (we do not store credit card details)
• Pass Content: Event details, logos, and other information you include in passes

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Pass Analytics: Pass downloads, installations, and usage patterns
• Location Data: Approximate location based on IP address

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our service
• Creating and distributing digital passes
• Processing payments and managing subscriptions
• Sending service-related communications
• Improving our platform and developing new features
• Ensuring security and preventing fraud
• Complying with legal obligations
• Providing customer support

4. Data Sharing and Disclosure

4.1 We may share your information with:

• Service Providers: Third-party companies that help us operate our platform (hosting, email, analytics)
• Payment Processors: Stripe and other payment providers for transaction processing
• Pass Recipients: Information necessary for pass delivery and functionality
• Legal Requirements: When required by law or to protect our rights

4.2 We do NOT:

• Sell your personal information to third parties
• Share your information for third-party marketing
• Transfer data without appropriate safeguards

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures
• Employee training on data security best practices

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Pass data is retained for the duration of your subscription plus 90 days. You may request deletion at any time.

7. Your Rights (GDPR/CCPA)

Depending on your location, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit processing of your data
• Objection: Object to certain processing activities
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at privacy@brandpasspro.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Compliance with Privacy Shield principles
• Adequate security measures for all transfers

9. Children's Privacy

BrandPassPro is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze platform usage and performance
• Provide security features

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

11. Third-Party Services

We integrate with third-party services including:

• Google Wallet: For Android pass distribution
• Apple Wallet: For iOS pass distribution
• AWS: For cloud infrastructure
• Stripe: For payment processing

These services have their own privacy policies which we encourage you to review.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Continued use after changes constitutes acceptance.

13. Contact Information

For privacy-related questions or concerns:

14. Legal Basis for Processing (GDPR)

We process personal data based on:

• Contract: To fulfill our service agreement with you
• Legitimate Interests: To improve our services and ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws